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Return Policy and FAQs

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days 

  • Europe: 6–8 business days 

  • Australia: 2–14 business days 

  • Japan: 4–8 business days 

    International: 10–20 business days

[Covid-19] When will I get my order?


Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. 
It’s difficult to predict the shipping times.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package 
  • Stop by your neighbors in case the courier left the package with them


If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, email us at service@moontrashapparel.com with your order number. 
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at service@moontrashapparel.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at service@moontrashapparel.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at service@moontrashapparel.com.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at service@moontrashapparel.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at service@moontrashapparel.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund

Women's Shoes

Size Guide (Imperial Measurements/Inches)

Chart for womens shoe sizes

Men's Shoes

Size Guide (Imperial Measurements/Inches)

chart of mens shoe sizes

Women's Racerback Tank - Bella + Canvas 8430

Size Guide (Imperial Measurements)

Length (inches)

Width (inches)

S

26½

16⅛

M

27

17¼

L

27⅝

18⅜

XL

28¼

19⅞

2XL

28⅞

21⅜

Leggings

Size Guide (Imperial Measurements)

Chart for womens leggings shape

A (inches)

B (inches)

C (inches)

XS

9⅞

27⅛

9⅞

S

10⅝

27½

10¼

M

11⅜

28

10⅝

L

12⅝

28¾

11⅜

XL

13¾

29½

12¼

Unisex 3/4 Sleeve Raglan Shirt - Tultex 245

Size Guide (Imperial Measurements)

Length (inches)

Width (inches)

XS

26

31 – 34

S

28

24 – 37

M

29

38 – 41

L

30

42 – 45

XL

31

26 – 49

2XL

33

50 – 53

Fanny Pack

Chart for fanny pack shape and sizing

Size Guide (Imperial Measurements)

A (inches)

B (inches)

C (inches)

D (inches)

S/M

2758 – 37¾

14¼

M/L

35⅜ – 52⅜

14¼

Unisex Crew Neck Sweatshirt - Gildan 18000

Size Guide (Imperial Measurements)

Length (inches)

Width (inches)

Sleeve Length (inches)

S

27

20

33½

M

28

22

34½

L

29

24

35½

XL

30

26

36½

2XL

31

28

37½

3XL

32

30

38½

4XL

33

32

39½

5XL

34

34

39½

Unisex Premium Hoodie - Cotton Heritage M2580

Size Guide (Imperial Measurements)

Length (inches)

Width (inches)

S

27

20

M

28

21

L

29

23

XL

30

25

2XL

31

26½

3XL

32

28

Unisex Heavy Blend Hoodie - Gildan 18500

Size Guide (Imperial Measurements)

Length (inches)

Width (inches)

Sleeve Length (inches)

S

27

20

33½

M

28

22

34½

L

29

24

35½

XL

30

26

36½

2XL

31

28

37½

3XL

32

30

38½

4XL

33

32

39½

5XL

34

34

40½

Unisex Fashion Hoodie - Threadfast Apparel 320H

Size Guide (Imperial Measurements)

Length (inches)

Width (inches)

Sleeve Length (inches)

S

27

19½

23¾

M

28

21½

24½

L

29

23½

25¼

XL

30

23½

26

2XL

31

27½

26¾

Bella Canvas 3001 T-Shirt

Size Guide (Imperial Measurements)

Length (inches)

Width (inches)

XS

27

16½

S

28

18

M

29

20

L

30

22

XL

31

24

2XL

312

26

3XL

33

28

4XL

34

30

5XL

35

31